You left something on the bus
- Call the station's dispatch office as soon as you can.
- Tell them which carrier you travelled with and the driver's name or the coach's registration number — both are on your ticket.
- Give the date, the departure time and the route, and describe the item as precisely as you can, so it can be told apart from others.
Your bag in the hold was lost or damaged
The carrier is responsible for luggage in the hold, from the moment it takes it until it hands it back. Luggage nobody collects on arrival is kept by the carrier.
First make a written claim to the carrier, with your luggage tag. The right to go to court over lost or damaged luggage expires after one year.
You lost something at the station
Call the station's dispatch office or ask at the ticket office. If you found something someone else left behind, hand it in at the ticket office.
Frequently asked questions
- I left my bag on the bus. Who do I call?
- The station's dispatch office. Tell them which carrier you travelled with and the driver's name or the coach's registration number, both on your ticket, then the date, the departure time and the route.
- How long do I have to claim for lost luggage?
- Make the written claim to the carrier as soon as possible. The right to go to court over lost or damaged luggage expires after one year.